Feripro - Kundenportal

    Herzlich Willkommen! Stellen Sie hier ganz einfach Ihre Anfrage an unser Feripro-Team.

    Falls Sie von uns aufgefordert wurden den Screensharing-Support zu nutzen, kicken Sie bitte hier.

    Verbesserungsvorschläge

    Wir sind offen für jeden Vorschlag.

    Required fields are marked with an asterisk*

    Der Schutz Ihrer Privatsphäre ist für uns sehr wichtig. In unserer Datenschutzerklärung informieren wir Sie ausführlich über die Verarbeitung Ihrer Daten bei Ihrer Anfrage über unser Kontaktformular. Damit Ihre Anfrage bearbeitet werden kann, müssen Sie in die Verarbeitung durch Anklicken der Check-Box einwilligen.

    Powered by Jira Service Management
    {"xsrfToken":"03c8bd179b2dbce304aa31a577eaca5fb988cdb5_lout","branding":{"id":"2","key":"fpcc","name":"Feripro - Kundenportal","portalBaseUrl":"/helpcenter/feripro/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a827094f-ba1c-4121-9882-7972346a0c7a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4MjcwOTRmLWJhMWMtNDEyMS05ODgyLTc5NzIzNDZhMGM3YSI6WyJyZWFkIl19LCJleHAiOjE3NTI5MTgyMzUsIm5iZiI6MTc1MjkxNzYzNX0.j1OGnubp2rs55jwM1s3TRpYUa0X8nTYwW8fqtBrbz3o&client=c9c3cd99-9089-4276-99bf-c8e0e7f364d4&mode=fit","logoId":"a827094f-ba1c-4121-9882-7972346a0c7a","isLogoAvailable":true,"helpCenterTitle":"Suche","sharedPortalName":"mecodia","translations":{"de-DE":{"helpCenterTitle":"Suche","sharedPortalName":"mecodia","localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0e2440","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTI5MTgyMzUsIm5iZiI6MTc1MjkxNzYzNX0.ghx3uKOgkweeEL0nsqllF8kh1wevUgGeEht9P8ftCX8&client=c9c3cd99-9089-4276-99bf-c8e0e7f364d4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"fpcc","projectId":11300,"serviceDeskId":2,"name":"Feripro - Kundenportal","description":"<p>Herzlich Willkommen! Stellen Sie hier ganz einfach Ihre Anfrage an unser Feripro-Team.</p>\n<p>Falls Sie von uns aufgefordert wurden den Screensharing-Support zu nutzen, kicken Sie bitte <a href=\"https://meet.mecodia.de/rooms/h3v-19f-kp0-opy/join\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier</a>.</p>","portalBaseUrl":"/helpcenter/feripro/portal/2","reqTypes":[{"id":"12","name":"Allgemeine Frage","descriptionHtml":"","callToAction":"Allgemeine Frage","introHtml":"<p>Haben Sie nicht gefunden wonach Sie suchen? Wählen Sie diese Option und wir helfen Ihnen.</p>","icon":13263,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13263","groups":[3],"key":""},{"id":"16","name":"Angebotsanfrage","descriptionHtml":"","callToAction":"Angebotsanfrage","introHtml":"<p>Lassen Sie uns eine Anfrage für ein unverbindliches Angebot zukommen.</p>","icon":13264,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13264","groups":[3],"key":""},{"id":"69","name":"Einsteiger-Schulung","descriptionHtml":"","callToAction":"Einsteiger-Schulung","introHtml":"<p>Sie benötigen eine Einsteigerschulung? Dann schreiben sie uns hier.</p>","icon":13267,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13267","groups":[3],"key":""},{"id":"13","name":"Melden Sie ein Problem","descriptionHtml":"","callToAction":"Melden Sie ein Problem","introHtml":"<p>Beschreiben Sie uns Ihr Problem im Detail. Wir kümmern uns darum.</p>","icon":13266,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13266","groups":[3],"key":""},{"id":"73","name":"Verbesserungsvorschläge","descriptionHtml":"","callToAction":"Verbesserungsvorschläge","introHtml":"<p>Wir sind offen für jeden Vorschlag.</p>","icon":13265,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13265","groups":[3],"key":""},{"id":"74","name":"Anfrage per Mail","descriptionHtml":"","callToAction":"Anfrage per Mail","introHtml":"","icon":13187,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13187","groups":[],"key":""},{"id":"81","name":"Fax","descriptionHtml":"","callToAction":"Fax","introHtml":"","icon":13143,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13143","groups":[],"key":""},{"id":"78","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"<p>Kündigung der Lizenz, Auflösung der Instanz</p>","icon":13190,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13190","groups":[],"key":""},{"id":"79","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":13147,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13147","groups":[],"key":""},{"id":"80","name":"Voicemails","descriptionHtml":"","callToAction":"Voicemails","introHtml":"","icon":13126,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13126","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Allgemeines"}],"orderMapping":{"3":[73,13,16,12,69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89cd0daa-c3e3-3922-9ebe-68d874fd5abe","appLinkName":"System Confluence","appLinkUrl":"https://mecodia.atlassian.net/wiki","spaceKey":"FPH","spaceName":"Feripro Hilfe","spaceUrl":"https://mecodia.atlassian.net/wiki/spaces/FPH","isServer":false},"labels":[],"projectKey":"FPCC","serviceDeskId":2,"kbLinkDomainURLs":["https://mecodia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FPCC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MTg4MzUsIm5iZiI6MTc1MjkxNzYzNX0.Cl9L7mzqKVHPFdutu47QmB47x546MZd1Gvxbv85lehg","targetCollection":"upload-project-11300","endpointUrl":"https://api.media.atlassian.com","clientId":"c9c3cd99-9089-4276-99bf-c8e0e7f364d4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":73,"projectId":11300,"issueType":{"id":"10400","name":"Support"},"form":{"name":"Verbesserungsvorschläge","descriptionHtml":"","callToAction":"Verbesserungsvorschläge","intro":"<p>Wir sind offen f&uuml;r jeden Vorschlag.</p>","instructions":"","icon":13265,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13265","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fassen sie Ihren Verbesserungsvorschlag zusammen.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12017","fieldConfigId":"12720","label":"Ihr Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12515","fieldConfigId":"13322","label":"Ihre Organisation","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_12514","fieldConfigId":"13321","label":"Datenschutz","description":"Der Schutz Ihrer Privatsphäre ist für uns sehr wichtig. In unserer [Datenschutzerklärung|https://feripro.de/datenschutzerklaerung] informieren wir Sie ausführlich über die Verarbeitung Ihrer Daten bei Ihrer Anfrage über unser Kontaktformular. \tDamit Ihre Anfrage bearbeitet werden kann, müssen Sie in die Verarbeitung durch Anklicken der Check-Box einwilligen.","descriptionHtml":"<p>Der Schutz Ihrer Privatsphäre ist für uns sehr wichtig. In unserer <a href=\"https://feripro.de/datenschutzerklaerung\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Datenschutzerklärung</a> informieren wir Sie ausführlich über die Verarbeitung Ihrer Daten bei Ihrer Anfrage über unser Kontaktformular. Damit Ihre Anfrage bearbeitet werden kann, müssen Sie in die Verarbeitung durch Anklicken der Check-Box einwilligen.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11254","label":"Datenschutzerklärung akzeptiert","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/feripro/portal/2/create/73","requestValidateBaseUrl":"/helpcenter/feripro/portal/2/validate/73","calendarParams":{"firstDay":0,"date":"2025-07-19T11:33:55+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89cd0daa-c3e3-3922-9ebe-68d874fd5abe","appLinkName":"System Confluence","appLinkUrl":"https://mecodia.atlassian.net/wiki","spaceKey":"FPH","spaceName":"Feripro Hilfe","spaceUrl":"https://mecodia.atlassian.net/wiki/spaces/FPH","isServer":false},"labels":[],"projectKey":"FPCC","serviceDeskId":2,"kbLinkDomainURLs":["https://mecodia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MTg4MzUsIm5iZiI6MTc1MjkxNzYzNX0.Cl9L7mzqKVHPFdutu47QmB47x546MZd1Gvxbv85lehg","targetCollection":"upload-project-11300","endpointUrl":"https://api.media.atlassian.com","clientId":"c9c3cd99-9089-4276-99bf-c8e0e7f364d4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mecodia","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"03c8bd179b2dbce304aa31a577eaca5fb988cdb5_lout","baseUrl":"https://mecodia.atlassian.net/helpcenter/feripro","relativeBaseUrl":"/helpcenter/feripro","jiraDisplayUrl":"https://mecodia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"30000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c9c3cd99-9089-4276-99bf-c8e0e7f364d4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b6666ce8cf6245d6bd740fe93609a6c8","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","anonymousEnabled":true,"requestIntroEnabled":true}