Herzlich Willkommen! Stellen Sie hier ganz einfach Ihre Anfrage an unser Feripro-Team.
Falls Sie von uns aufgefordert wurden den Screensharing-Support zu nutzen, kicken Sie bitte hier.
Allgemeine Frage
Haben Sie nicht gefunden wonach Sie suchen? Wählen Sie diese Option und wir helfen Ihnen.
Required fields are marked with an asterisk*
{"xsrfToken":"6b2453af41f1bcc460f012557acbf1585e082288_lout","branding":{"id":"2","key":"fpcc","name":"Feripro - Kundenportal","portalBaseUrl":"/helpcenter/feripro/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a827094f-ba1c-4121-9882-7972346a0c7a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4MjcwOTRmLWJhMWMtNDEyMS05ODgyLTc5NzIzNDZhMGM3YSI6WyJyZWFkIl19LCJleHAiOjE3NjI5NDM1MjUsIm5iZiI6MTc2Mjk0MjkyNX0.sYmANwyP5AVs_b9jzmdWmVT6lXuYlyQyfUzEJZbaBbM&client=c9c3cd99-9089-4276-99bf-c8e0e7f364d4&mode=fit","logoId":"a827094f-ba1c-4121-9882-7972346a0c7a","isLogoAvailable":true,"helpCenterTitle":"Suche","sharedPortalName":"mecodia","translations":{"de-DE":{"helpCenterTitle":"Suche","sharedPortalName":"mecodia","localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0e2440","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjI5NDM1MjUsIm5iZiI6MTc2Mjk0MjkyNX0.IuUN6LoS4SVe1kS07H7DYlSFd0_HvXUVIc9joQDQJ8U&client=c9c3cd99-9089-4276-99bf-c8e0e7f364d4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"fpcc","projectId":11300,"serviceDeskId":2,"name":"Feripro - Kundenportal","description":"<p>Herzlich Willkommen! Stellen Sie hier ganz einfach Ihre Anfrage an unser Feripro-Team.</p>\n<p>Falls Sie von uns aufgefordert wurden den Screensharing-Support zu nutzen, kicken Sie bitte <a href=\"https://meet.mecodia.de/rooms/h3v-19f-kp0-opy/join\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier</a>.</p>","portalBaseUrl":"/helpcenter/feripro/portal/2","reqTypes":[{"id":"12","name":"Allgemeine Frage","descriptionHtml":"","callToAction":"Allgemeine Frage","introHtml":"<p>Haben Sie nicht gefunden wonach Sie suchen? Wählen Sie diese Option und wir helfen Ihnen.</p>","icon":13263,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13263","groups":[3],"key":""},{"id":"16","name":"Angebotsanfrage","descriptionHtml":"","callToAction":"Angebotsanfrage","introHtml":"<p>Lassen Sie uns eine Anfrage für ein unverbindliches Angebot zukommen.</p>","icon":13264,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13264","groups":[3],"key":""},{"id":"69","name":"Einsteiger-Schulung","descriptionHtml":"","callToAction":"Einsteiger-Schulung","introHtml":"<p>Sie benötigen eine Einsteigerschulung? Dann schreiben sie uns hier.</p>","icon":13267,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13267","groups":[3],"key":""},{"id":"13","name":"Melden Sie ein Problem","descriptionHtml":"","callToAction":"Melden Sie ein Problem","introHtml":"<p>Beschreiben Sie uns Ihr Problem im Detail. Wir kümmern uns darum.</p>","icon":13266,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13266","groups":[3],"key":""},{"id":"73","name":"Verbesserungsvorschläge","descriptionHtml":"","callToAction":"Verbesserungsvorschläge","introHtml":"<p>Wir sind offen für jeden Vorschlag.</p>","icon":13265,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13265","groups":[3],"key":""},{"id":"74","name":"Anfrage per Mail","descriptionHtml":"","callToAction":"Anfrage per Mail","introHtml":"","icon":13187,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13187","groups":[],"key":""},{"id":"81","name":"Fax","descriptionHtml":"","callToAction":"Fax","introHtml":"","icon":13143,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13143","groups":[],"key":""},{"id":"78","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"<p>Kündigung der Lizenz, Auflösung der Instanz</p>","icon":13190,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13190","groups":[],"key":""},{"id":"79","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":13147,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13147","groups":[],"key":""},{"id":"80","name":"Voicemails","descriptionHtml":"","callToAction":"Voicemails","introHtml":"","icon":13126,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13126","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Allgemeines"}],"orderMapping":{"3":[73,13,16,12,69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89cd0daa-c3e3-3922-9ebe-68d874fd5abe","appLinkName":"System Confluence","appLinkUrl":"https://mecodia.atlassian.net/wiki","spaceKey":"FPH","spaceName":"Feripro Hilfe","spaceUrl":"https://mecodia.atlassian.net/wiki/spaces/FPH","isServer":false},"labels":[],"projectKey":"FPCC","serviceDeskId":2,"kbLinkDomainURLs":["https://mecodia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FPCC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NDQxMjUsIm5iZiI6MTc2Mjk0MjkyNSwiYW5vbklkIjoiYW5vbi11c2VyIn0.uogUyIjNVOj0qKb5a4PnPn67sX2cjJ3D-EZm62V1ABM","targetCollection":"upload-project-11300","endpointUrl":"https://api.media.atlassian.com","clientId":"c9c3cd99-9089-4276-99bf-c8e0e7f364d4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":11300,"issueType":{"id":"10400","name":"Support"},"form":{"name":"Allgemeine Frage","descriptionHtml":"","callToAction":"Allgemeine Frage","intro":"<p>Haben Sie nicht gefunden wonach Sie suchen? Wählen Sie diese Option und wir helfen Ihnen.</p>","instructions":"","icon":13263,"iconUrl":"https://mecodia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13263","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung Ihrer Anfrage","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12017","fieldConfigId":"12720","label":"Ihr Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12515","fieldConfigId":"13322","label":"Ihre Organisation","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhänge","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_12514","fieldConfigId":"13321","label":"Datenschutz","description":"Der Schutz Ihrer Privatsphäre ist für uns sehr wichtig. In unserer [Datenschutzerklärung|https://feripro.de/datenschutzerklaerung] informieren wir Sie ausführlich über die Verarbeitung Ihrer Daten bei Ihrer Anfrage über unser Kontaktformular. \tDamit Ihre Anfrage bearbeitet werden kann, müssen Sie in die Verarbeitung durch Anklicken der Check-Box einwilligen.","descriptionHtml":"<p>Der Schutz Ihrer Privatsphäre ist für uns sehr wichtig. In unserer <a href=\"https://feripro.de/datenschutzerklaerung\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Datenschutzerklärung</a> informieren wir Sie ausführlich über die Verarbeitung Ihrer Daten bei Ihrer Anfrage über unser Kontaktformular. Damit Ihre Anfrage bearbeitet werden kann, müssen Sie in die Verarbeitung durch Anklicken der Check-Box einwilligen.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11254","label":"Datenschutzerklärung akzeptiert","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/feripro/portal/2/create/12","requestValidateBaseUrl":"/helpcenter/feripro/portal/2/validate/12","calendarParams":{"firstDay":0,"date":"2025-11-12T11:22:05+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89cd0daa-c3e3-3922-9ebe-68d874fd5abe","appLinkName":"System Confluence","appLinkUrl":"https://mecodia.atlassian.net/wiki","spaceKey":"FPH","spaceName":"Feripro Hilfe","spaceUrl":"https://mecodia.atlassian.net/wiki/spaces/FPH","isServer":false},"labels":[],"projectKey":"FPCC","serviceDeskId":2,"kbLinkDomainURLs":["https://mecodia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOWMzY2Q5OS05MDg5LTQyNzYtOTliZi1jOGUwZTdmMzY0ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NDQxMjUsIm5iZiI6MTc2Mjk0MjkyNSwiYW5vbklkIjoiYW5vbi11c2VyIn0.uogUyIjNVOj0qKb5a4PnPn67sX2cjJ3D-EZm62V1ABM","targetCollection":"upload-project-11300","endpointUrl":"https://api.media.atlassian.com","clientId":"c9c3cd99-9089-4276-99bf-c8e0e7f364d4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}